Practice Policies
Everything you need to know before your visit
These policies exist to protect your appointment time, respect every clients schedule, and to keep the practice running smoothly. Thank you for taking a moment to review them.
Cancellation & Rescheduling
Life happens.
When it does, please give as much notice as possible. It gives me the best opportunity to offer that appointment to another client.
Appointments cancelled with less than 24 hours’ notice may be subject to a cancellation fee, up to the full session cost, according to the schedule below.
More than 24 hours before your appointment: No Charge.
12–24 hours before your appointment: 50%
Less than 12 hours, AND No-Shows: 100%
To cancel or reschedule, use the link in your confirmation email or contact me directly.
Late Arrival
If you arrive late, your session ends at its scheduled time, and the full session fee will apply.
If you’re running late, let me know. I will always do my best to accommodate you when possible.
Payment
Payment is due at time of service.
Accepted methods: all major credit cards, HSA/FSA cards. All major digital methods
Gratuity is always appreciated but never expected. The greatest compliment you can give is returning when your body needs care and recommending Kitsune to people you trust.
Superbills are available to be sent by text or email
Memberships
Memberships require a 6-month commitment and are billed monthly on the date of enrollment. After the initial term, memberships continue month-to-month and may be cancelled with 30 days written notice.
Sessions roll over for up to 3 months. Unused rollover sessions expire upon cancellation
Memberships may be paused once per calendar year for up to 30 days because of illness, injury, or travel.
Member rates apply to any additional sessions booked within an active membership period.
Six-month minimum commitment
Packages
5-session packages expire 6 months from purchase.
10-session packages expire 1 year from purchase.
Packages are non-refundable but may be transferable with prior approval.
Gift Cards
Gift cards never expire.
Gift cards are non-refundable except where required by law.
Privacy
Your health information and treatment records are kept confidential in accordance with applicable laws and professional standards.
Health & Contraindications
Please disclose any injuries, surgeries, medical conditions, or medications at booking or before your session begins.
Some conditions may require physician clearance before treatment or may affect the techniques used during your session.
When in doubt, ask — I’d rather have the conversation than skip it.
Massage is contraindicated for certain acute conditions.
If you’re sick, please reschedule. The cancellation fee is waived for illness with reasonable notice.
Professional Boundaries
Kitsune Bodywork is a professional massage practice. Any sexual comments, requests, inappropriate behavior, or unwanted physical contact will end the session immediately. Full payment will still be due, and future appointments may be declined.
Children/Minors
Clients under 18 must be accompanied by a parent or legal guardian for their first visit and have appropriate consent before treatment